Politique de remboursement

Return & Refund Policy

Last updated: 2020-01-01

We want you to be completely satisfied with your purchase at VesperGold Vault. If you are not entirely happy with your order, we’re here to help.

1. Return Period
You have 30 calendar days from the date you receive your order to initiate a return for any reason.

2. Eligibility for Return
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- With all original tags and labels attached
- Accompanied by the original proof of purchase (order number or receipt)

The following items are non-returnable and non-refundable:
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made items
- Intimate or sanitary goods (underwear, swimwear, earrings, etc.)
- Final sale or clearance items (clearly marked as such)

3. How to Start a Return
1. Log into your account on our website or contact our customer service at support@vespergoldvault.com or via the contact form.
2. Provide your order number and the reason for the return.
3. We will send you a return authorization (RA) number and the correct return shipping address.
4. Clearly write the RA number on the outside of your package.

You are responsible for return shipping costs unless the item arrived damaged, defective, or we sent the wrong item. We recommend using a trackable shipping service and purchasing shipping insurance.

5. Refunds
Once we receive and inspect your returned item, we will notify you by email and process your refund within 5–10 business days.

- Refunds will be issued to the original payment method.
- Original shipping fees are non-refundable (except in cases of our error or defective items).
- If you received free shipping on your order, the actual shipping cost we paid will be deducted from your refund.

6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the issue. We will provide a prepaid return label and either replace the item or issue a full refund (including original shipping costs) at no cost to you. Without prouf photos, no refunds.

7. Exchanges
We do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order.

8. Late or Missing Refunds
If you haven’t received your refund within 14 days after we’ve confirmed receipt of your return, please contact your credit card company or bank first (it may take additional time for the refund to appear). Then contact us at support@vespergoldvault.com with your RA number.

9. International Returns (Canada & USA)
All returns must be shipped back to our warehouse located in the Canada. American customers are responsible for any customs duties, taxes, or brokerage fees on the return shipment.

Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us:
- Email: support@vespergoldvault.com
- Hours: Monday–Friday, 9 AM – 6 PM EST

Thank you for shopping with Vesper Gold Vault !