Politique d’expédition
SHIPPING COSTS:
• All orders placed on our site include: • Free fixed shipping cost • Shipping costs are automatically updated when you enter your personal information on the payment page. All our orders come with a tracking number provided by La Poste Colissimo / Colicoli / Colis Privé.
ORDER TRACKING:
Depending on the logistics company handling the delivery of your parcel, you can track your order using the following links by entering your tracking number:
https://www.colicoli.fr/tracking
https://www.laposte.fr/outils/suivre-vos-envois
PROCESSING TIME:
• For order processing, please allow 1 to 2 business days.
DELIVERY TIME:
• All our orders are delivered within:
Canada and USA: 6 to 12 business days once your order has been processed.
Europe + UK: 5 to 7 business days once your order has been processed.
French Overseas Territories (DOM-TOM): 14 to 30 business days once your order has been processed.
MISSING ITEM:
• If your order or part of your order has not been delivered, please wait an additional 24-48 hours beyond the expected delivery time. After this period, please send us an email at: contact@vespergoldvault.com. Our team commits to responding within 24 hours.
Returns & Exchanges:
At contact@vespergoldvault.com, we do our best to make our product descriptions as detailed as possible so that you have no surprises when you receive your items.
We want our customers to know exactly what they are ordering.
Order Cancellation Policy:
We take pride in our ability to process all orders placed on our site very quickly.
Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at contact@vespergoldvault.com as soon as possible.
The vast majority of in-stock items are processed and/or shipped within 12 hours, so it is essential that you contact us within this timeframe so we can attempt to cancel your order before it is processed and/or shipped.
No cancellation request can be accepted once the order has already been processed.
Address Error:
It is your responsibility to verify the accuracy of the shipping address and to contact us quickly if a change is needed. Changes can only be made if your order has not yet been processed.
We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.).
In such cases, parcels may be returned to us, but not systematically.
If your order is returned to the sender, we will offer you either a refund of your order (minus shipping costs) or a reshipment, at your choice.
You are not eligible for reshipment or a refund until the parcel has been received back by the sender.
Return Policy:
We accept returns* for any reason!
Whether you are dissatisfied or have simply changed your mind. Our return policy is 30 days from the date you receive your products.
If for any reason you are not satisfied, simply contact us and fill out this return form.
Sign it and send it back (at your expense and with shipping insurance) along with your package to the address we will provide when you contact our support team.
Company Information
Company name: B.C.D. Boutique-Commercial-Digital Inc
NEQ: 1181109571
GST/HST number: 851162800
Business address: 13905 Crois. des Saules, Mirabel, Québec, J7N 3G2, Canada
Contact Details
Phone: +1(514)-449-1515
Email: contact@vespergoldvault.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM
Response time: We aim to reply within 1 business day.
